Returns & Exchanges

At Happy Houseplants, we want you and your new greenery to thrive together, which is why we offer a 30-day satisfaction guarantee on all plants and accessories. If your plant arrives damaged or fails to meet your expectations, we are committed to making it right through a replacement or a full refund.

Return Process

• 1.
  Document the Condition

  Take clear photos of your plant and its packaging within 48 hours of delivery, especially if there are signs of transit stress or damage.

• 2.
  Contact Support

  Email our plant care experts at [email protected] with your order number and the photos you captured to initiate the request.

• 3.
  Receive Authorization

  Our team will review your claim and provide a return authorization number or a prepaid shipping label for any non-living hardware items.

• 4.
  Processing Your Refund

  Once your return is approved or the items are received at our greenhouse, we will issue a refund to your original payment method within 5-7 business days.